LVN Clinical Intake
Full Time • Richardson
Benefits:
- Competitive salary
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Vision insurance
Job description:
As an LVN Case Manager, you will join a professional, forward-thinking, and growth-oriented team that provides high-quality, compassionate care. We offer competitive benefits, including paid time off and optional health insurance.
Primary Responsibilities:
- Review and process new referrals, including order and clinical documentation.
- Build and maintain relationships with referral sources.
- Handle inbound inquiries from clients, family members, and field team members.
- Manage patient care coordination with field teams.
- Oversee resource coordination, including specialty pharmacy, DME, supplies, and lab arrangements.
- Provide hands-on care for troubleshooting, as needed.
- Coordinate with sales acceptance of patients.
- Manage documentation and participate in the on-call rotation with clinical leaders.
- Collect and review client needs to support scheduling.
- Deliver exceptional client service for internal and external stakeholders.
- Promote continuity and safety in client care, adhering to quality standards.
Experience and Education Requirements:
- High School diploma or equivalent.
- Active LVN TX license required (must be unrestricted)
- Proven ability to communicate effectively with referral sources and clients.
- Demonstrated skills in de-escalation, client service, and high-volume call handling.
- Proficiency with web-based systems, MS Outlook, Word, and Excel.
Minimum Skills and Abilities:
- Strong communication and interpersonal skills.
- Organizational skills with a keen attention to detail.
- Ability to manage pressure and multitask effectively.
- Commitment to quality care and client support.
Work Environment: This role involves working in a high-paced office setting with continuous phone interaction. Physical requirements include sitting and standing for long periods, occasional bending and stooping, and lifting up to 10 lbs.
Job Type: Full-time
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Compensation: $25.00 - $27.00 per hour
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Joint Commission standards keep you and your clients safe
Continuing education supports career growth
Rewards and recognition programs
Flexible schedules including weekends & evenings
Variety of assignments to use your skills, in-home or facility-based
24/7 support and RN oversight